Bandly (“we”, “us”) respects your privacy. This policy explains what data we collect when you use our website and mock exams, how we use it, and the choices you have. This policy is designed to align with common GDPR-style transparency practices and applicable Bangladesh data protection expectations.
1. Who we are
Bandly operates computer-based IELTS mock preparation services from Bangladesh. For privacy inquiries, contact support@bandlybd.com.
2. Data we collect
Depending on how you use Bandly, we may process:
- Account data: name, email address, password (stored hashed), and role.
- Usage data: mock attempts, answers, scores, timestamps, and device/browser logs.
- Payment data: transaction references and pack purchases (card or mobile-wallet details are handled by payment processors, not stored on our servers).
- Support communications: messages you send to us.
- Technical data: IP address, cookies, and similar identifiers needed for security and analytics.
3. How we use data
- Provide mocks, scoring, feedback, and account features.
- Process payments and prevent fraud.
- Improve reliability, security, and product quality.
- Respond to support requests and send service-related notices.
- Comply with legal obligations.
4. Legal bases (where applicable)
If you are in the European Economic Area or UK, we rely on: contract performance (delivering the service you requested), legitimate interests (security, analytics, improvement), consent (where required for optional marketing), and legal obligation where applicable.
6. Retention
We retain account and attempt data while your account is active and for a reasonable period afterward for backups, disputes, and legal compliance. You may request deletion subject to exceptions (e.g. unfinished refunds, legal holds).
7. Security
We use administrative, technical, and organizational measures appropriate to the risk, including encryption in transit, access controls, and monitoring. No method of transmission over the Internet is 100% secure.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port your data, and to object to certain processing. To exercise rights, email support@bandlybd.com. You may also lodge a complaint with your local supervisory authority.
10. Children
Bandly is not directed at children under 16. We do not knowingly collect data from children without appropriate consent. Contact us if you believe we have collected a child’s data in error.
11. International transfers
Your data may be processed in Bangladesh and other countries where our providers operate. Where required, we use appropriate safeguards for cross-border transfers.
12. Changes
We may update this policy from time to time. Material changes will be posted on this page with an updated “Last updated” date.